Customer Service


Thank you for choosing the Pendleton Round-Up & Happy Canyon Gift Store -- your support of the Pendleton Round-Up is greatly appreciated. 

SHIPPING

All shipping will be via UPS or USPS mail at the discretion of the Pendleton Round-Up Association. All online orders will be mailed out within 2 business days. Business days are M-F.

Pendleton Round-Up Association offers domestic and international shipping. Additional shipping charges will apply for Next Day, Second Day or Third Day shipping. Upon ship out you will receive the tracking number for your order.  For Next Day, Second Day or Third Day shipping; these orders will be processed on the next business day*.

*All orders subject to availability*

PRIVACY & SECURITY

Pendleton Round-Up Association is committed to respecting the privacy and security of your personal information. The following U.S. online privacy policy, updated in September 2009, describes the information we collect and how we use it. By using this website, you consent to our privacy policy. For questions or concerns, please email us.

Collecting Information

Like many websites, we gather information about how visitors use our website. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your Internet domain address for trends and statistics, but you will remain anonymous unless you tell us who you are by creating an account or logging in.

We request information from you (which may include name, address, telephone number, email address, gender and when necessary, credit card information) when you:

1. Register
2. Purchase
3. Request to receive communications
4. Participate in a promotion or other website feature.

In order to better understand your preferences and better serve you, we may combine information you give us online with other information from Pendleton Round-Up Association sources, transactions and communications. This may include data from Pendleton Round-Up Association stores, direct mail, events or online marketing. We may also combine that information with data that is publicly available and data that we receive from other reputable sources. This data may include postal address updates and demographic data. We collect information about gift recipients to fulfill the gift purchase, respond to customer service inquiries and for analysis purposes only. All data combined and stored with online data is protected by this privacy policy.
Using Information

We may use the information we collect to:

    Customize and/or personalize your communications and shopping experience

    Better respond to your customer service inquiries

    Communicate with you about your purchase, account information, or customer service needs

    Communicate with you about our products and events, and for other promotional purposes

    Improve our business

    Administer contests, promotions, surveys or other website features
Sharing Information

We do not sell or rent your information to any outside parties. For the purpose of operating our business, we may transfer information between Pendleton Round-Up Association preferred service providers who use that information only to conduct Pendleton Round-Up Association business.  For example, they may handle Pendleton Round-Up Association credit card processing, shipping, data management, email distribution, market research, information analysis and promotions management. We may also share your information to administer a website feature (e.g., music download or race registration) and in that case will notify you before you give us your information. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Protecting Your Information

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Regardless of these efforts, no data transmission over the internet can be guaranteed to be 100% secure.
Cookies and Pixel Tags

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our website and allow us to enhance and personalize your online surfing and shopping experience.

For example, we use cookies to:

    Remember the items in your Shopping Basket

    Recognize you when you return to our website

    Enable you to use Express Checkout

    Analyze visitor behavior

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting our customer service number at 1-800-45RODEO.

We also use pixel tags - tiny graphic images - to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us.

We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our website and your interaction with our communications, including advertising.
Unsubscribing, Removing or Modifying Your Information

We want to communicate with you only if you want to hear from us. If you prefer not to receive information from the Pendleton Round-Up Association or would like to update or change your personal information or preferences, follow the instructions below.

Registration Information, Email and Other Subscriptions:

To modify or entirely delete the information you have provided during registration, please click here to login and update your profile.

To unsubscribe from an email, please follow the instructions in any email you receive. Be sure to include your first and last name and account email address in the "message" box.
Policy Changes

We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy was last modified on October 19, 2018.

Questions and Feedback

We welcome your questions, comments and concerns about privacy. Please send us any and all feedback pertaining to privacy or any other issue to info@pendletonroundup.com.

RETURNS AND REPLACEMENTS

If you should decide to return the item(s) that you have purchased, you have 30 days from date of delivery to make a decision whether to keep the product or to return it.  We must receive the product back no longer than 45 days from the receipt of your order and must be in like new condition in order for you to receive a full refund. Item(s) returned not in like new condition will be returned to you. Item(s) must be returned to us in the original shipping box.  You are responsible for postage costs to ship the item(s) back to us.

You will receive credit on your account within one week from the date we receive your return. It is our policy to refund the cost of the merchandise only, shipping charges are not refundable. Please save your tracking number.

If your order was shipped directly to you from the manufacturer, you will not receive a separate invoice. If you have any questions or comments, please contact us at info@pendletonroundup.com.

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